Frequently Asked Questions

  • How to make a logo?

    Step 1. Insert your brand name and select a logo category
    Step 2. Choose your Logo design
    Step 3. Edit your Logo
    Step 4. Download your Logo and start promoting your brand!

  • How many logos can I create?

    On our website you can design and save as many logos as you wish!
    However, if you want to use those logos, you can choose between our packages the one that would fit you the best!

  • Can I edit my logo after downloading?

    With the Deluxe and Enterprise packages you will receive a vector file (EPS) that you can use to edit your logo with various vector editing programs that you can find for free. Contact us if you need assistance.

  • How long until I can download my logo?

    Our website makes your logo available for download instantly, you will receive a download link via email and you can also download it directly from our website, on “My Account” area.

  • Where can I download my logo files?

    Your saved designs and purchased logo can be found in the "My Account" Section here. Simply select "Download" to download your files.

  • After I buy my logo, will other people be able to use the same design?

    We currently offer a lot of customization which reduce the chances of other people having an identical design. We cannot make sure that no one will have the same design as you.

    However, that's more reasons to use our website tools to make your logo as personalized as it can get!

  • How to change background?

    Currently, we don’t have any feature that allows background on our designs.
    When you download any of our packages you always get files with transparent background, which allows you to change, afterwards, the colour of your logo background.

  • How can I add an image/icon to the logo?

    When you’re editing your logo, on the tool bar there are two buttons which allow you to add icons and upload your own image!

  • How to extract a zip file?
    A file with the ZIP file extension is a ZIP Compressed file and is the most widely used archive format you'll run into.

    A ZIP file, like other archive file formats, is simply a collection of one or more files and/or folders but is compressed into a single file for easy transportation and compression.

    All logo folders are compressed and sent as zip files, which makes it easier to manage. We would recommend the use of a computer to extract zip files, since on mobile it’s required an application for the process.

    windows:
    1. Navigate to the location with the logo folder
    2. Right-click the compressed (zipped) folder.
    3. Select Extract All from the context menu.
    4. By default, the compressed files will extract in the same location as the zipped folder, but you can click the Browse button to select an alternative location.
    5. Check the Show extracted files when complete option.
    6. Click Extract.
    Mac:
    1. Right-click on the .zip package, and select Open With > Archive Utility (default)
    2. Archive Utility will appear on your screen and will show the progress of the extraction.
    3. Once the files have been extracted, they will appear in a folder located in the same location as the original .zip file.
  • Can I get a refund?

    Your satisfaction with our products is important to us. However, because our products are digital goods delivered by Internet download we generally offer no refunds.

    If you change your mind about your purchase please allow us to try and resolve any difficulties you are experiencing by opening a support ticket or contacting the live chat.

    Refund requests made after you have downloaded our product are handled on a case by case basis and are issued at our sole discretion. Refund requests, if any, must be made within thirty (30) days of your original purchase.